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News & Announcements

Grand Rapids Chamber Spotlight

Grand Rapids Chamber Member Spotlight

By | Featured, Grand Rapids Blog Article, News & Announcements, Uncategorized

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No one likes going to the dentist.

Or do they? For clients at Smile Dental Partners, dreading the dentist is a thing of the past, thanks to a unique approach to dental care that includes providing exceptional customer service.

Dr. Darren Riopelle, owner of Smile Dental Partners, says that is the most satisfying part of his job: engaging a group of people and showing them there is a different way to go about dentistry that creates a fun, enjoyable experience for both staff and patients.

“There’s an ‘aha!’ moment,” Riopelle said. “People can’t always pinpoint exactly what it was, but they know they had an expectation of what going to the dentist would be, and what they experience with us is something totally different.”

Smile Dental Partners is a team of general dentists, pediatric dentists and orthodontists all under the same roof working together with the same patients. This allows their team to address the whole family’s needs, from birth to adulthood, without needing to refer anyone out. Additionally, Smile Dental has a separate building that provides all the back-office support, so the practices can focus strictly on the patient rather than worry about answering calls or billing insurances. When a patient is in the office, he or she is the top priority.

“It’s really great for families,” Riopelle said. “They don’t need to worry about filling out multiple insurance forms, getting referrals or finding additional offices. It all happens in-house, so the continuity of care is a lot better.”

As Riopelle says, dental care offers an opportunity to have face-to-face interactions that are becoming less frequent in today’s world of technology. With this opportunity comes a responsibility to engage people on a personal level.

Smile Dental Partners is dedicated to doing this on a variety of levels. Each of their locations offer separate wings for children and adults. When patients walk into the practice, they are greeted warmly and directed to the right or left, into the pediatric wing or the adult wing. The pediatric wing is completely “kidded out” with child-friendly décor, including a large concrete tree, a six-foot long fish tank, the area’s largest treasure chest, and a giant touch screen to play games.

The adult side, too, has a unique touch. Each room has a door that can close for patient privacy and all dental chairs are situated facing the door, ensuring dentists are making eye contact upon greeting.

Aside from providing excellent customer service, Smile Dental also sees community involvement as a top priority. They have coordinated a variety of community initiatives, from their free dental clinic to the annual Halloween candy buy-back program, and interactive presentations at area schools in February for Dental Health month.

“We have a really fun program where we go into local second grade classrooms, and some preschools, and we teach the kids how to brush and floss. It’s fun and interactive and I absolutely love it,“ Riopelle said. “I don’t have much time for it, but I like to participate and stay in touch with the program because it’s such a good time.”

An exciting new service in Grand Rapids

Smile Dental is partnering with Anesthesia Practice Consultants, PC in Grand Rapids to start Daydreams PC. Daydreams will provide pediatric and other dental care under general anesthesia.

“We made it a kid-friendly area to do sedation dentistry,” Riopelle said. “It’s general sedation, just like what happens at hospitals, but hospitals are often not a viable option due to the reimbursements and the typical wait-time can be 6-9 months. Our setup allows us to have them in and out within just a couple weeks.” Riopelle said. “It’s very unique and will be a dramatic shift in how kids are going to be treated.”

Daydreams will begin seeing patients on March 4 and is located at 4505 Cascade Road SE, Suite B.

Smile Dental Partners has three West Michigan locations, in Grand Haven, Muskegon, and the latest addition in Grand Rapids.

Now Hiring

Now Hiring: Treatment Coordinator

By | Featured, News & Announcements, North Muskegon Blog Article

Join the Smile team!  Smile North Muskegon is a growing, private dental practice looking to hire an additional Treatment Coordinator. If you love helping people and like to be challenged and appreciated, this is your opportunity. Full-time plus benefits. Dental experience not required. Will train the right team player. Fun, purpose-driven team with no drama allowed. Excellent communication and service skills a must.

Business-minded, patient-focused individual must:

  • Discuss financial matters with confidence
  • Create simplicity out of detailed information
  • Communicate effectively
  • Prioritize among interruptions
  • Work with high technology
  • Deliver exceptional experience

Please reply with resume to business@smileoneservices.com.

 

Now Hiring

Now Hiring: Dental Assistant

By | Featured, News & Announcements, Uncategorized

Private multi-specialist dental practice in West Michigan seeks an experienced Dental Assistant to add to our growing team in Grand Rapids. Be appreciated for your knowledge and education. Standard of care, systems and case acceptance methodology implemented for efficiency.

Note: Pediatric and hospital experience preferred, but not required.

Candidate must:

  • Have a minimum 1-year, in-office experience as Dental Assistant
  • Create simplicity out of detailed information
  • Communicate simply and effectively
  • Work with high technology
  • Deliver exceptional experience
  • Be a happy, positive team player

Fun, purpose-driven team with no drama allowed. 3-5 days per week. Check us out at SmileDentalPartners.com.

Please reply with resume to clinical@smileoneservices.com.

 

NowHiring-SmileOne

Now Hiring: Human Resource Coordinator

By | News & Announcements

Smile One Services is a Grand Haven based Dental Service Organization, providing business services to West Michigan dental offices. Salary plus benefits. Position is 3-5 days per week with negotiable (but consistent) schedule; expecting total to be approximately 30 hours per week. This is an excellent opportunity for a business professional to balance work and family. Please send resume to Paige@SmileOneServices.com 

Human Resource Coordinator

The HR Coordinator will carry out responsibilities in the following functional areas: employee relations, payroll, benefits administration, on-boarding, and policy implementation and employment law compliance.

Employee Relations

  • Address any employee relations questions and issues that can’t be handled by team leads. Identify, recommend, and implement solutions
  • Counsel leadership on employee performance issues, employee relations concerns, etc.
  • Conduct exit interviews, review data and make recommendations to leadership for continuous improvement
  • Serve as a liaison between employees and leadership
  • Manage Flock communication portal
  • Maintain company directory and other organizational charts

Payroll

  • Insperity Software (time card and PTO) lead
  • Point of contact for payroll processor, including providing complete payroll information to payroll processor
  • Train team leads to provide complete and accurate payroll processing, and PTO management
  • Analyze and maintain the company’s salary budget/compensation program

Benefits Administration

  • Liaison between team and insurance benefit administrator(s). This includes initial enrollment, renewals, communicating benefit information to employees, changes and cancellations, and required paperwork as requested by administrator.
  • Coordinates administration of unemployment benefits

On-Boarding

  • Work with hiring department to oversee hiring process, including coordinating and approving job posts, administering pre-employment tests and performing reference checks
  • Facilitate on-boarding process and new hire orientation. Set up of all systems and benefits related to new employment
  • Ensure new hire paperwork is completed and processed

Policy Implementation and Employment Law Compliance

  • Oversee file management system for all personnel files and records
  • Maintain job descriptions
  • Process all personnel disciplinary action, ensuring proper approval. Coach, counsel and guide leadership/supervisors before executing employee disciplinary actions
  • Manage company’s handbook on policies and procedures; recommend new policies, approaches, and procedures as needed
  • Partner with leadership to communicate HR policies and procedures
  • Ensure all HR policies and requirements remain compliant in accordance with federal, state, and local laws
  • Initiates and obtains approval for changes in salary

Requirements

Bachelor’s degree in business related field with demonstrated understanding of human resource laws; or equivalent experience. Broad understanding of human resources principles, practices, and procedures. Ability to handle matters of confidentiality discreetly and work with employees on issues requiring varying degrees of sensitivity. Ability to lead and manage complex projects and programs; research and recommend new programs and coordinate necessary resources.

 

 

NowHiring-SmileOne

Now Hiring: Patient Coordinator

By | News & Announcements

Join the Smile team! Smile One provides services to the practices of Smile Grand Haven, Smile Cascade, Little Smiles, and Smile Orthodontics. If you love helping people and like to be challenged and appreciated, this is your opportunity.

3-5 days/week plus benefits. Dental experience not required. Will train the right team player. Excellent communication and service skills a must.

Business minded, patient focused individual must:

    • Enjoy and thrive communicating primarily via phone
    • Create simplicity out of detailed information
    • Communicate effectively
    • Prioritize among interruptions
    • Work with high technology
    • Deliver exceptional experience

Smile One supports Smile Dental Partners, a growing private dental practice. Check us out at SmileDentalPartners.com. Will train the right team player.

Please reply with resume to business@smileoneservices.com.

 

Nick Stebbins DMD

Smile Dental Partners welcomes Dr. Nick Stebbins

By | Grand Rapids Blog Article, News & Announcements

Smile Dental Partners is excited to announce that Dr. Nick Stebbins is joining the Smile team. Dr. Nick is originally from Jenison where he grew up and went to high school. He attended Western Michigan University where he earned a Bachelor Degree in Bio Medical Science and Chemistry. After college he served in the Marine Corp. for six years including a year and a half deployment in Iraq.

Dr. Nick earned his DMD (Doctor of Dental Medicine) from A. T. Still University in Mesa, Arizona and has been practicing for 3 years.

We are pleased Dr. Nick has decided to return home to West Michigan, settling in Grand Rapids to be near family. He is a welcome addition to our Smile team.

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Michigan’s first multi-specialty dental practice opens Grand Rapids location

By | Featured, Grand Rapids Blog Article, News & Announcements

After ten years of helping families smile along the Lakeshore, Smile Dental Partners is opening a new practice in Grand Rapids called Smile Cascade.

Since opening Smile Grand Haven in 2008, Dr. Darren and Paige Riopelle have been challenging the status quo of traditional dentistry with a high-quality, patient-centric, preventative approach. Today it is the only multi-specialty resource along the Lakeshore capable of comprehensive dental care from birth through adulthood.

The new Grand Rapids location on Cascade Road is home to three distinct specialties that are typically not found in one practice—Smile Cascade (adult and teen dentistry), Little Smiles (pediatric dentistry), and Smile Orthodontics.

“Our goal has been to provide a dental experience that is 180 degrees from what people expect,” explains Dr. Riopelle. “We combine a personal, friendly, and fun experience with state-of-the-art technology and a proactive approach to dental health.”

Smile’s patient-centric approach is evident throughout the new Cascade practice. Adults enjoy private exam rooms, convenient lunchtime appointments, and an adult family room equipped with wifi and coffee bar. For young patients, Little Smiles provides a child-friendly environment that starts with a life-sized tree and interactive games in the Little Smiles family room. Beyond that, kids enjoy an “underwater” exam room with a giant fish tank and flatscreen TVs above each child-sized exam chair.

“We go above and beyond to create a fun and positive experience for babies, toddlers, through adolescents,” explains Dr. Cristian Brutten, Little Smiles’ Pedodontist. “That first positive experience for young children is important to establish a good relationship with healthcare providers throughout their life.”

Making a visit to the dentist a positive experience for kids has been the inspiration for everything at the practice. Parents are invited to bring children as early as 1 year old to Little Smiles for a “chair ride” to help them feel comfortable with the environment before their appointment. The Little Smiles team visits local daycares and elementary schools for Dental Health Month to teach kids healthy dental habits and foster a positive relationship with healthcare providers. Little Smiles also provides special needs care and hospital dentistry services.

Smile Cascade is now open and accepting new patients of all ages.

 

SmileCascade NEW

Help us celebrate!

By | Fun Stuff, Grand Rapids Blog Article, News & Announcements

Smile Dental Partners is excited to announce our new Grand Rapids location on Cascade Road. To celebrate, you’re invited to an Open House on October 23rd. Enjoy some light hors d’oeuvres, meet the Smile team, and take a look around our new space.

  • Date: Tuesday, October 23, 2018
  • Ribbon Cutting: 4:30 p.m.
  • Open House: 5:00 to 7:00 p.m.
  • Location: 4505 Cascade Rd, SE, Grand Rapids, MI 49546
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